Warranty


DuckSoup’s 1 year Warranty covers any all device defects.  If your device shows any signs of malfunction, contact our quality team at wecare@ducksoup.com with your order number to start your warranty claim.  Our team will send you a replacement device that is fully functional.


What is covered?


  • Technical defects


What is not covered?


Our warranty does not cover damages due to:

  • Transportation or storage
  • Damages created by third-party software or unauthorized repair
  • Improper use: failure to follow the product instructions or perform any preventative maintenance
  • Any components added after the device was purchased
  • Normal wear and tear or external causes such as accidents, abuse, or other actions beyond our reasonable control